Privacy Policy

Our contact details:

Name: Joel Murray

Address:

TWA Autoelectrics Ltd

389-391 Corporation Road,

Newport,

NP19 0FN

Phone Number: 01633 264222

E-mail: admin@twaautoelectrics.co.uk

The type of personal information we collect:

We currently collect and process the following information:

  • Name
  • Contact information including phone number and email address
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Booking/using our vehicle installation/repair services;
  • Create an account or purchase any of our products through our website or in-store;
  • Request assistance from our customer support team;
  • Complete contact forms or request newsletters or other information from us; or
  • Participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you

 

We use the information that you have given us in order to/for:

  • Internal record keeping.
  • Improve and optimise the operation and performance of our website.
  • Diagnose problems with and identify any security risks, errors, or needed enhancements to our services
  • Detect and prevent fraud and abuse of our services and systems
  • Collecting aggregate statistics about use of the Services
  • Understand and analyse how you use our Services and what products, and services are most relevant to you
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • We may share your personal information with selected third parties to provide better services, research, and analysis.

Third parties:

We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

  • Processing credit card payments
  • Serving advertisements
  • Conducting contests or surveys
  • Performing analysis of our services and customers demographics
  • Communicating with you, such as by way of email or survey delivery
  • Customer relationship management

 

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

How we store your personal information:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Communication:

We may contact you directly or through a third-party service provider regarding products or services you have signed up to or purchased from us, such as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • Email
  • Text (SMS) messages
  • Telephone calls
  • Automated phone calls or text messages

Cookies and website data:

We use multiple web analytics tools provided by service partners such as Google Analytics, and Meta to collect information about how you interact with our website, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (e.g., Google for Google Analytics and Meta). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by managing your settings through our Cookie Policy or the ‘cookie banners” that may be presented when you first visit our webpages, or by utilising settings in your browser.

 

Cookies:

TWA Autoelectrics Ltd. uses cookies to help provide the best customer experience for our customers and make our website easier for you to use. We are working on making these cookies easy for you to manage so that these you can understand and control with ease when using our website.

 

What are cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

How we use cookies?

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your data protection rights:

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at 01633 264222, admin@twaautoelectrics.co.uk or

TWA Autoelectrics Ltd

389-391 Corporation Road

Newport

NP19 0FN

if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at

Joel Murray

01633 264222

admin@twaautoelectrics.co.uk

TWA Autoelectrics Ltd,

389-391 Corporation Road,

Newport,

NP19 0FN

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk