• You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
• All return costs are down to the buyer, and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
• Once we have confirmed your return, please ensure that you return the item within 14 days.
• If a returns number is provided, then please ensure that the parcel has this clearly marked.
• Items need to be returned in “as new” condition in their original packaging. We don’t mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your items.

• We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty.

As we’re sure you’ll understand, there are some products that we can’t offer returns on due to their nature. These include:

• Special order items (these items will be clearly identifiable).
• Custom cut items.
• Clothing due to health and hygiene reasons.
• Products that include software which require activation.
• Please note that these exclusions do not apply to items that become faulty.